SHIPPING RATES

DOMESTIC ORDERS

We offer FREE domestic ground shipping on all orders. Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays. Unless another option is selected, your order will be shipped by Standard Ground.  For express delivery orders must be placed before 1pm EST or they will be shipped the next business day. Signature upon delivery is not required. 

Shipping Methods

  • Standard Ground: free shipping-  delivers 7-10 days after processing.

  • 1 Day- $35 flat rate - Orders must be placed before 1PM EST or will be shipped the next business day.

  • At this time we do not offer: Saturday delivery, Delivery To P.O. Boxes, Ground Shipping to Hawaii or Alaska 

You will receive an email confirmation once your order has shipped. 

If for any reason your order is to be delayed or cancelled due to stock, payment or otherwise, we will contact you via email. 

 

INTERNATIONAL ORDERS

We have partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.

ALL ORDERS PLACED THROUGH INTERNATIONAL CHECKOUT ARE FINAL SALE. No cancellations or returns are accepted. 

Which countries do you ship to?

International shipping is currently available WORLDWIDE. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.


Tracking international orders

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.


Who should I contact with questions about my international order?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:   support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Modifications/Cancellations

Once an order is submitted it cannot be modified. If you wish to cancel please email care@shoprhode.com right away and we will do out best to try accommodate your request. We process orders quickly and if the order has been submitted to our warehouse our returns policy will go in to effect.

Lost/Stolen Packages

If tracking information reflects successful delivery but you have not received it please email care@shoprhode.com . Please note we do not take responsibility for lost or missing packages that show delivery confirmation.

Promotions

At the bottom right corner of this and every page you can sign up for our newsletter to receive email updates that may contain promotional codes for special discounts that can be applied to your order. Please note that only one promotional code may be used at a time per order. Unfortunately we are not able to re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified.

Discount codes are only applicable to full price items and can not be applied to styles purchased on sale.

CUSTOMER SERVICE 

Email: care@shoprhode.com .


Customer Service for shoprhode.com is email based. Please allow up to 24 hours for your inquiry to be addressed. Customer Service associates are not available on national holidays or weekends.