SHIPPING INFORMATION

Please note: We are currently experiencing longer than normal processing times due to order volume coupled with COVID-19's impact. We are very sorry for any inconvenience and appreciate your patience as we try and deliver the best possible experience whilst maintaining the health and safety of our employees.

DOMESTIC ORDERS

We offer FREE domestic ground shipping on all orders above $150. Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays. Unless another option is selected, your order will be shipped by Standard Ground.  For express delivery orders must be placed before 12pm PST or they will be shipped the next business day. Signature upon delivery is not required. 

Shipping Methods

  • Standard Ground: Delivers 7-10 days after processing.

  • 1 Day- $35 flat rate - Orders must be placed before 12PM PST or will be shipped the next business day.

  • At this time we do not offer: Saturday delivery, Delivery To P.O. Boxes, Ground Shipping to Hawaii or Alaska 

You will receive an email confirmation once your order has shipped. 

If for any reason your order is to be delayed or cancelled due to stock, payment or otherwise, we will contact you via email. 

Modifications/Cancellations

Once an order is submitted it cannot be modified. If you wish to cancel please email care@shoprhode.com right away and we will do out best to try accommodate your request. We process orders quickly and if the order has been submitted to our warehouse our returns policy will go in to effect.

 

Lost/Stolen Packages

If tracking information reflects successful delivery but you have not received it please email care@shoprhode.com . Please note we do not take responsibility for lost or missing packages that show delivery confirmation.

 

Promotions

At the bottom right corner of this and every page you can sign up for our newsletter to receive email updates that may contain promotional codes for special discounts that can be applied to your order. Please note that only one promotional code may be used at a time per order. Unfortunately we are not able to re-issue a promotional code for a discounted order that has been returned. All promotional codes are valid during a certain time window, unless otherwise specified.

Discount codes are only applicable to full price items and can not be applied to styles purchased on sale.

 

CUSTOMER SERVICE 

Email: care@shoprhode.com .


Customer Service for shoprhode.com is email based. Please allow up to 24 hours for your inquiry to be addressed. Customer Service associates are not available on national holidays or weekends.