Orders & Shipping
Memorial Day Observance
RHODE offices will be closed Monday, 5.29 in observance of Memorial Day. Any orders placed after Friday, 5.26 11AM PST will be processed Tuesday, 5.30.
How long will my order take to ship?
Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays.
Unless another option is selected, your order will be shipped by Standard Ground from our Los Angeles warehouse. For express delivery, orders must be placed before 11am PST or they will be shipped the next business day.
What does processing my order mean?
The 24-48 hour processing time refers to the amount of time it takes to push your order through the warehouse system; this includes being picked, packed, and prepared for shipment. Shipping method does not include processing time, so your overnight shipment may not come the day after you order.
You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or U.S. federal holidays.
Can I modify or cancel my order?
If you would like to change the shipping address, the contents in an order or cancel an order, please contact our customer service team at firstname.lastname@example.org. Depending on when the order is placed, we may or may not be able to change or cancel orders.
If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our Returns Policy.
Where's my preorder?
If you placed an order with a style that is on preorder, you will need to check the product page for estimated date of shipment. This date will also be noted on your order confirmation email.
At this time, if an order is placed with both preorder and non-preorder pieces, your order will not ship until all pieces are available to ship in full. If you would like to receive the non-preorder piece sooner, we recommend placing two separate orders so you can get what is available right away.
What if the item I want is not in stock?
If you have your heart set on a specific item, we highly encourage you to sign up for the waitlist on the product page. This will send you a notification once the item is back in stock. Please note, a restock is not guaranteed.
Rhode accepts all major credit cards, Amazon Pay, Paypal, Shop Pay, Facebook Pay, Google Pay, Apple Pay, and Klarna.
Promotions & Discounts
Welcome first customer promotion can be used on one (1) purchase only. Discount codes are only applicable to full price items and can not be applied to styles purchased on sale.
Tracking An Order
Once your order has shipped, you will receive an email confirmation with a tracking number.
If tracking information reflects successful delivery but you have not received it, please email email@example.com. Please note, we do not take responsibility for lost or missing packages that show delivery confirmation.
Taxes & Duties
Tax will be calculated based on the total value of merchandise, applied as governed by state sales tax regulations based on the ship to state, and will be displayed once your shipping address is entered.
For any further support, please contact us via email at firstname.lastname@example.org. Please reference your order number within your email to help facilitate the process.