Orders & Shipping

How long will my order take to ship?

Most orders require 48 hours to process. During sale and busy periods we might require more time to process your order. We do not process or ship orders on Saturdays, Sundays or holidays.

Unless another option is selected, your order will be shipped by USPS Ground Advantage from our Los Angeles warehouse. For express delivery, orders must be placed before 11am PST or they will be shipped the next business day.

What does processing my order mean?

The 48 hour processing time refers to the amount of time it takes to push your order through the warehouse system; this includes being picked, packed, and prepared for shipment. Shipping method does not include processing time, so your overnight shipment may not come the day after you order.

You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or U.S. federal holidays.

Can I modify or cancel my order?

We want all our customers to be delighted with their orders. Unfortunately however once an order is placed we are unable to modify or make any changes.

Where's my preorder?

If you placed an order with a style that is on preorder, you will need to check the product page for estimated date of shipment. This date will also be noted on your order confirmation email. 

At this time, if an order is placed with both preorder and non-preorder pieces, your order will not ship until all pieces are available to ship in full. If you would like to receive the non-preorder piece sooner, we recommend placing two separate orders so you can get what is available right away.

What if the item I want is not in stock?

If you have your heart set on a specific item, we highly encourage you to sign up for the waitlist on the product page. This will send you a notification once the item is back in stock. Please note, a restock is not guaranteed.

Payment Methods

Rhode accepts all major credit cards, Amazon Pay, Paypal, Shop Pay, Facebook Pay, Google Pay, Apple Pay, and Klarna.


Promotions & Discounts

Welcome first customer promotion can be used on one (1) purchase only. Discount codes are only applicable to full price items and can not be applied to styles purchased on sale.


Tracking An Order

Once your order has shipped, you will receive an email confirmation with a tracking number.

Missing/Stolen Orders

If tracking information reflects successful delivery but you have not received it, please email care@shoprhode.com. Please note, we do not take responsibility for lost or missing packages that show delivery confirmation.

Taxes & Duties

Tax will be calculated based on the total value of merchandise, applied as governed by state sales tax regulations based on the ship to state, and will be displayed once your shipping address is entered.

What payment methods do you accept?

We accept all major credit cards, amazon pay, paypal, shop pay, facebook pay, google pay, apple pay, and klarna.

What is sales tax and how is this calculated?

Applicable sales tax is calculated where the merchandise is being shipped from California. International orders are excused from US sales tax, but recipients are responsible for all duties and taxes assessed by their country’s customs. This cost will be displayed once your shipping address is entered.

Will I be charged immediately?

We put a hold on the funds once your order has been placed, but that is not processed until your order ships.

Where do I find my welcome code?

Our welcome promotion to first time customers can be used on one (1) purchase only. You will receive your discount code after signing up for email exclusives in your inbox. Discounted product is excluded from the welcome promotion.

Can I apply two discount codes to my order?

Two discount codes can not be used on one order.

What products do discounts/promotions apply to?

Discount codes are only applicable to full price items and can not be applied to styles purchased on sale.

Does RHODE price match?

We are happy to price match with our retailers if the style and size you are looking at is also available on their website. 

For recently marked down pieces on our site, we will not price match. These prices only apply during the duration of any sale and cannot be applied retroactively.

What are the shipping costs and methods?

We charge a flat rate of $12 for all domestic ground shipping on all continental* US orders. Unless another option is selected, your order will be shipped by Standard Ground. For express delivery orders must be placed before 11am PST or they will be shipped the next business day. Signature upon delivery is not required. *Please note that orders going to noncontiguous states or territories require expedited air shipping at a charge.

SHIPPING METHODS

Standard Ground: Delivers 7-10 days after processing. $12 flat rate.

2 Day: $40 flat rate. Orders must be placed before 11AM PST or will be shipped the next business day.

Signature upon delivery is not required. 

You will receive an email confirmation once your order has shipped. If for any reason your order is to be delayed or canceled due to stock, payment or otherwise, we will contact you via email. 

RHODE is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

Do you offer international shipping?

We are happy to offer international shipping in collaboration with Global-E. This partnership will allow you to purchase RHODE in your local currency and ship using local carriers.

To place an order, please first select your destination. This can be accomplished by using the "country switcher" located in the site footer or through an automated popup window if you are located in an eligible international destination.

What if my order is lost or stolen?

We ask that you wait 1 to 2 business days to see if the package is redelivered by the carrier. If the package does not arrive after 2 business days, please file a claim and launch an investigation on UPS.com. Once your claim has been closed, reach out to care@shoprhode.com and we will do everything we can to help.

Please note: claims with USPS can take up to 4 weeks to resolve.

What is the return policy?

We accept and offer free returns within 14 days of the delivery date. Final sale items and items that are 30% off or greater are final sale and will not be refunded.

For international returns, please see the international section of our FAQ.

How do I start a return?

It's easy! To start a return, head to our Returns Portal. 

The portal will walk you through step-by-step instructions on how to get your return ready and sent back to us.

Am I able to return/exchange if I am an international customer?

International returns will only be accepted at the cost of the customer, inclusive of shipping charges along with taxes and duties. Merchandise that is eligible may be returned for a refund to the original form of payment or to store credit in accordance with our return policies. Exchanges for a different size of the same item are also expected within 14 days of the delivery date. 

To initiate an international return, please use the Global-E Return portal.

How long will it take for me to see my refund?

Once your return has been delivered, there is a 5-7 business day processing period. This allows the team to check the contents of your return and quality control the pieces. You will receive notification of when the package has been delivered and when your return has been refunded.

When will I get my exchange?

Within the Return Portal you will be given the option to return for a refund back to your original payment method or make an exchange. Exchange orders will be processed upon completion of your exchange request. You will only be billed for the exchange order if your original order is not returned within its designated return window.

How do I use my instant credit?

If you decide to return an item for refund back to your original payment method rather than make an exchange, you will be issued "Instant Credit" which can be used as merchandise credit on site until your return is received. This credit can be used to make a purchase on site rather than using an alternative payment method. Any amount redeemed will be deducted from your return refund.