FAQ

HOW LONG WILL MY ORDER TAKE TO SHIP?

Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays. Unless another option is selected, your order will be shipped by Standard Ground from our Los Angeles warehouse. For express delivery orders must be placed before 11am PST or they will be shipped the next business day.

Orders are packed in the order they are received.

WHAT IF I PURCHASED A PRE-ORDER ITEM?

If you purchased a product on pre-order, please refer to the original product page for expected shipment date. This will be located under the "Pre-Order" button and in the description.

If you placed an order that contains a pre-order style and an available now style, your available styles will ship first with your pre-order being fulfilled within the suggested shipment period.

WHAT DOES PROCESSING MY ORDER MEAN?

The 24-48 hour processing time refers to the amount of time it takes to push your order through the warehouse system; this includes being picked, packed, and prepared for shipment. Shipping method does not include processing time, so your overnight shipment may not come the day after you order.

CAN I CANCEL/MODIFY MY ORDER?

If you would like to change the contents of an order or cancel an order, please contact our customer service team at care@shoprhode.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our returns policy below.

WHAT IF AN ITEM IS NOT IN STOCK?

If you have your heart set on a specific item, we highly encourage you to sign up for the waitlist on the product page so you can receive a notification once the item is back in stock. Please note, a restock is not guaranteed.

WHERE CAN I FIND SIZING INFORMATION?

You can view our complete size guide by Size Guide on each product description page.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, amazon pay, paypal, shop pay, facebook pay, google pay, apple pay, and klarna.

WHAT IS SALES TAX AND HOW IS THIS CALCULATED?

Applicable sales tax is calculated where the merchandise is being shipped to California. International orders are excused from US sales tax, but recipients are responsible for all duties and taxes assessed by their country’s customs.

WILL I BE CHARGED IMMEDIATELY?

We put a hold on the funds once your order has been placed, but that is not processed until your order ships.

4TH OF JULY PROMO DETAILS

Promo is only applicable to discounted, sale merchandise. Discount cannot be applied retroactively or applied to previous purchases. Coupon code must be applied at checkout to receive discount. Expedited shipping methods will not be offered Friday, 6.30 - Tuesday, 7.4. Promotion ends Tuesday, 7.4 11:59PM PST.

WHERE DO I FIND MY WELCOME CODE AND WHAT DOES IT APPLY TO?

Our welcome promotion to first time customers can be used on one (1) purchase only. You will receive your discount code after signing up for email exclusives in your inbox.

Discount codes are only applicable to full price items and can not be applied to styles purchased on sale.

CAN I APPLY TWO DISCOUNTS TO MY ORDER?

Two discount codes can not be used on one order.

DO YOU PRICE MATCH?

We are happy to price match with our retailers if the style and size you are looking at is also available on their website.

For recently marked down pieces on our site, we will not price match. These prices only apply during the duration of any sale and cannot be applied retroactively.

WHAT IS ROUTE?

Route is a shipping insurance that protects your package in the instance of it being lost, damaged or stolen on its way to you! The cost of the insurance is determined by the total cost of your cart. Route will add automatically to your order at checkout, but you can easily opt out by clicking on the toggle.

Please note that by opting out, you are agreeing to waive any order protection against lost, damaged, or stolen items and releasing RHODE of any liability for these issues.

WHAT ARE THE SHIPPING COSTS AND METHODS?

We offer free domestic ground shipping on all orders above $150. Unless another option is selected, your order will be shipped by Standard Ground. For express delivery orders must be placed before 11am PST or they will be shipped the next business day. Signature upon delivery is not required. 

SHIPPING METHODS

Standard Ground: Delivers 7-10 days after processing.

2 Day: $25 flat rate.Orders must be placed before 11AM PST or will be shipped the next business day.

Overnight: $45 flat rate.

Signature upon delivery is not required. 

You will receive an email confirmation once your order has shipped. If for any reason your order is to be delayed or canceled due to stock, payment or otherwise, we will contact you via email. 

RHODE is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

DO YOU OFFER INTERNATIONAL SHIPPING?

We are happy to offer international shipping in collaboration with Global-E. This partnership will allow you to purchase RHODE in your local currency and ship using local carriers.

To place an order, please first select your destination. This can be accomplished by using the "country switcher" located in the site footer or through an automated popup window if you are located in an eligible international destination.

WHAT IF MY ORDER IS LOST OR STOLEN?

We ask that you wait 1 to 2 business days to see if the package is redelivered by the carrier. If the package does not arrive after 2 business days, please file a claim and launch an investigation on UPS.com. Once your claim has been closed, reach out to care@shoprhode.com and we will do everything we can to help.

Please note: claims with UPS can take up to 2 weeks to resolve.

WHAT IS THE RETURN POLICY?

We accept and offer returns processed within 14 days of the order's fulfillment date.  An $8 handling fee will be deducted from your refund. Exchanges for a different size of the same item are also accepted within 14 days of the delivery date.

Final sale items and items that are 30% off or greater are final sale and will not be refunded. 

International returns will only be accepted at the cost of the customer, inclusive of shipping charges including taxes and duties. Merchandise that is eligible may be returned for a refund to the original form of payment or to store credit in accordance with our return policies.

HOW DO I START A RETURN/EXCHANGE?

To start a return/exchange, head to our Returns Portal.

For international returns/exchanges, head to the Global-E Returns Portal.

The portal will walk you through step-by-step instructions on how to get your return ready and sent back to us.

EXCHANGE PROCESSING

Instant exchanges require a $1 credit card authorization. If your original order is not received and processed within 14 days of exchange request you will be charged for the full amount of the exchange. You may also choose to process your exchange until your original order is received although this may run the risk of an item selling out.

STORE CREDIT REFUNDS

The $8 handling fee will be waived when opting to receive a refund as store credit.

HOW LONG WILL IT TAKE FOR ME TO SEE MY REFUND?

Once your return has been delivered, there is a 5-7 business day processing period. This allows the team to check the contents of your return and quality control the pieces. You will receive notification of when the package has been delivered and when your return has been refunded.

WHAT DOES PROCESSING MY RETURN MEAN?

The 5-7 business day processing time refers to the amount of time it takes for our warehouse to receive your package, quality control it, and then process the refund.

This does not include the 3-5 business day processing period that is typical for seeing funds transfer between accounts.

HOW DO I MAKE AN EXCHANGE?

Within the Return Portal you will be given the option to return for a refund back to your original payment method or make an exchange. You may exchange for