HOW LONG WILL MY ORDER TAKE TO SHIP?
Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays. Unless another option is selected, your order will be shipped by Standard Ground from our Los Angeles warehouse. For express delivery orders must be placed before 11am PST or they will be shipped the next business day.
Orders are packed in the order they are received.
WHAT IF I PURCHASED A PRE-ORDER ITEM?
If you purchased a product on pre-order, please refer to the original product page for expected shipment date. This will be located under the "Pre-Order" button and in the description.
If you placed an order that contains a pre-order style and an available now style, your available styles will ship first with your pre-order being fulfilled within the suggested shipment period.
WHAT DOES PROCESSING MY ORDER MEAN?
The 24-48 hour processing time refers to the amount of time it takes to push your order through the warehouse system; this includes being picked, packed, and prepared for shipment. Shipping method does not include processing time, so your overnight shipment may not come the day after you order.
CAN I CANCEL/MODIFY MY ORDER?
If you would like to change the contents of an order or cancel an order, please contact our customer service team at email@example.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.
If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our returns policy below.
WHAT IF AN ITEM IS NOT IN STOCK?
If you have your heart set on a specific item, we highly encourage you to sign up for the waitlist on the product page so you can receive a notification once the item is back in stock. Please note, a restock is not guaranteed.
If you did not find an answer from our FAQ, please contact us via email at firstname.lastname@example.org.