RETURNS & EXCHANGES
WANT TO RETURN OR EXCHANGE SOMETHING?
Click HERE to start the free process.
RETURNS & EXCHANGE POLICY
We accept and offer free returns within 14 days of the delivery date. Final sale items and items that are 40% off or greater are final sale and will not be refunded. International returns will only be accepted at the cost of the customer, inclusive of shipping charges including taxes and duties. Merchandise that is eligible may be returned for a refund to the original form of payment or to store credit in accordance with our return policies. Exchanges for a different size of the same item are also excepted within 14 days of the delivery date.
Items must be unused and unworn, in their original packaging and with all tags still attached. Upon receipt of returned goods, RHODE has the right to refuse returns that do not meet policy requirements.
Once we receive your return we will issue your refund to the original form of payment or for store credit within 5-7 days.
How to Start a Return or Exchange (US Orders only)
Step 1 - Click here and enter the email address that was used to make your purchase. You will then receive an email in your inbox to initiate the process by clicking “Start a Return/Exchange”. Follow the options to begin the return process and get your pre-paid return label and RA#.
Step 2 – Pack your item(s) in their original packaging along with the return form that was included with your order.
Step 3 – Attach your pre-paid shipping label and drop it off at your nearest location.
Step 4- That’s it! We will notify you via email once the return has been received and processed.
At this time we do not have an international returns portal, but international returns will be accepted at the cost of the customer, inclusive of shipping charges including taxes and duties.
Any order that requests a return after 30 days from delivery date are not eligible for refund.
If you receive a damaged item please notify us within 12 hours of receiving your purchase. Please send images of the damages and all information to email@example.com with your order number in the subject of the email.
Receiving a Refund
Your refund will be processed within 5-10 business days from when your return is received. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Price Adjustments - We offer price adjustments only in cases where the order occurs within 3 days of sale or markdown start date.
Discount codes are only applicable to full price items and can not be applied to styles purchased on sale.
We do not refund shipping charges for packages that are refused by customers. In addition all returns must have RA numbers – if the RA number is not enclosed with the return authorization number they are subject to potential delays/refusal.
Customer Service for shoprhode.com is email based. Please allow up to 24 hours for your inquiry to be addressed. Customer Service associates are not available on national holidays or weekends.