Returns & Exchanges
Do you need to make a return or exchange?INITIATE A RETURN
How To Start A Return Or Exchange (US Orders)
1. Click above and enter your order number and shipping zip code. Select the item for return or exchange. Return requests must be processed within 14 days of purchase.
2. Pack your item(s) in their original packaging. Tags must still be attached to the garment(s).
3. Attach your pre-paid shipping label and drop it off at your nearest location. Please note that we will deduct an $8 restocking fee from your credit. The restocking fee is waived for exchanges.
4. We will notify you via email once your return has been received and processed.
Items marked as "Final Sale" and items marked at 30% off or more cannot be returned or exchanged.
Please access the Global-E Return portal to initiate your international return.
Merchandise that is eligible may be returned for a refund to the original form of payment or to store credit in accordance with our return policies.
For any other questions, please contact us via email at firstname.lastname@example.org. Please reference your order number within your email to help facilitate the process.